About payment
-Payment Method
-Acceptable credit cards/number of splits
- About security code
- COD fee
-Bank transfer fee/transfer account
-About receipts
-About EV SSL
Shipping - Shipping Fee
-free shipping
-Shipping packing
- cool mail
-Number of days for delivery
-delivery company
About changes and returns
-About changing/cancelling order details
-Regarding returns and exchanges after the product arrives
FAQ
-Payment
-Regarding delivery
Payment Method
You can choose from three payment methods.
·credit card
・Bank transfer
・Cash on delivery
Cards that can be used and the number of splits
Cards that can be used
VISA, MASTER, AMERICAN EXPRESS
About security code
The security code is the last three digits of the number printed on the signature strip on the back of the card.
Depending on the card company, it is written in 4 digits to the left or upper right of the credit card number on the front.
*Some credit card companies may not have this information.
If you are using a credit card that does not have a security code, please do not enter it.
*If you cannot find or read the security code,
Please check with your credit card issuer.
COD fee
The fee is 300 yen (330 yen including tax) per transaction.
*The maximum amount for settlement is 300,000 yen.
If the total amount of the order exceeds 300,000 yen, the order will be split.
If the payment cannot be split, we will inform you of other payment methods.
*For orders over 300,000 yen, additional fees may be calculated.
We will contact you after correcting your order.
Receipt <For credit card or bank transfer>
The invoice will be the receipt.
<Cash on delivery>
In the case of payment by cash on delivery, the delivery company
The delivery slip with our company's name on it will be your official receipt.
For this reason, we cannot accept changes such as address changes. Please be sure to specify when ordering.
<For credit card or bank transfer>
At Fukagawa Winery, we want our customers to be able to shop with peace of mind.
We have introduced the encryption method SSL, which is used to protect communication contents on the Internet.
About standard delivery
Hokkaido, Kyushu 1400 yen
Tohoku, Kanto, Shinetsu, Hokuriku, Chubu, Kansai 1100 yen
Chugoku Shikoku 1200 yen
Okinawa 2,000 yen ~ (varies depending on the number)
Cool mail
Normal shipping fee + 220 yen ~ (varies according to the number)
Free shipping [ 1 ] Orders that include items with [Free shipping] in the product name do not incur shipping charges. (Separately for refrigerated delivery service)
[ 2 ] No delivery charge for orders over 6,000 yen including tax. (Okinawa, remote islands excluded, cool delivery service is not included)
・If you choose cash on delivery as your payment method,
Please note that a delivery charge of 300 yen (330 yen including tax) will be charged separately for each delivery.
Shipping Schedule (*If there is no delivery date specified *Orders that include pre-sale items are excluded.)
・Ships every day on weekdays, excluding weekends and holidays
* We will deliver within about 5 days from your order. However, to Hokkaido, Okinawa Prefecture, and remote islands, depending on the area,
It may take 6 days or more. Please note.
Delivery company Fukagawa Winery uses "Yamato Transport".
Changes/Returns ● Regarding changes/cancellations of your order, and changes/cancellations after the product has been shipped, the response will vary depending on the status of the product. Please be sure to contact us by phone.
03-5809-9565 (Weekdays 10:00-18:00)
Please contact us with the order number you wish to cancel.
About returns and exchanges after the product arrives
<Before uncorking>
If the product is different from what you ordered, damaged, soiled, or defective, please contact us within 7 days after the product arrives.
Please return the product and we will exchange it for a replacement product.
If there is no replacement, we will refund your money.
In addition, we will bear the return shipping fee.
We cannot accept cancellations, exchanges, refunds, or returns if 7 days or more have passed since the product arrived.
please note that.
<After unplugging>
Regarding refunds and returns after uncorking, please forgive us for exchanges and returns other than quality defects due to the nature of the product.
